support

Get help with TraceSheet

Email is the fastest way to reach us — a real person reads every message, usually within two days.

Include your device model and what you tapped right before the problem — it usually cuts a round-trip.

common questions

How do I print a sheet?: Tap Print to send it to any AirPrint printer, or share it as a PDF or image to print or save elsewhere.
The voice sounds robotic — can I fix that?: Install an Enhanced or Premium voice: iPhone Settings → Accessibility → Spoken Content → Voices → choose Chinese or English and download a higher-quality voice.
Does TraceSheet work offline?: Yes. Dictation, flashcards, and printing all work without an internet connection.
Does the app support Traditional characters or zhuyin?: The app's interface is available in 繁體中文, but practice sheets currently use mainland stroke-order standards and pinyin — zhuyin isn't supported yet.
How do I restore TraceSheet Pro?: Settings → Restore purchase. It's a one-time purchase with Family Sharing, so it carries over to a new device automatically once restored.
Is my child's data shared with anyone?: No. Nothing about your child or their word lists is shared — everything stays on your device.